All products are shipped FOB from our facility in Brantford, Ontario, Canada.
Shipping Fees
Shipping costs are automatically calculated on our website by UPS and Canada Post when you add items to the shopping cart. Costs are based on the overall weight of your order, and in some cases, the size of the items being shipped. The shipping rates displayed on our website are the actual rates supplied by UPS and Canada based on the contents of your shopping cart. We do not add any surcharges.
Duties, Import Fees, Brokerage & Taxes
Shipping fees do not include duties, import fees, brokerage fees or taxes. All fees above and beyond the standard shipping costs are the responsibility of the customer.
Partial Shipments
We typically only ship orders complete. If you need us to ship part of your shipment right away, you need to contact us to make arrangements.
Discounted/Free Shipping
From time-to-time we may offer discounted and free shipping based on the value of your order and the shipping destination. Shipping discounts are automatically calculated based on the items in your cart. Discounted/Free Shipping offers may be discontinue at any time.
Duties, import fees, or taxes assessed by your country's customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.
Envelope Service
We will not ship any order containing LEDs in an envelope. We have tried using envelope shipping in the past but had too many reports from customers saying that the LEDs arrived damaged due to being crushed during shipping. The smallest box that we will use for LED orders is 25cm x 20cm x 5cm (10" x 8" x 2").
Postal Shipping Times
Postal shipping times provided on the Shipping
Options page on our website are provided by Canada Post, are NOT guaranteed and can take longer on
occasion. It has been our experience that while the shipping times
provided by the post office are usually fairly accurate, there will be
occasions were it will take longer. If you need your order be a specific
date, we recommend that you use a UPS Expedited or Express option
instead.
Note that we are unable to initiate a lost package trace with the post
office until the number of business days after the ship date as shown
in the table below.
Postal Service Name
|
Business Days
After The
Ship Date Before We Can
Request A Lost Package Trace |
Length Of Time
In Business Days
That A Trace Can Take |
| Small Packet Surface |
45 |
14 |
| Small Packet Air |
21 |
10 |
| Regular Parcel Service |
21 |
10 |
| Expedited |
15 |
5 |
| XpressPost |
3 |
2 |
| Surface International |
60 |
14 |
| Air International |
30 |
10 |
US Orders
We can ship to you via Mail or UPS.
Shipments to the USA are usually free of duty and brokerage fees if the total order value is less than $200 (USD). Orders above this amount may require additional brokerage and duty charges which are collected by the shipping company at the time of delivery and are the responsibility of the customer.
Canadian Orders
We can ship to you via Canada Post or UPS.
GST is automatically added to all Canadian orders. PST is applied to all orders being shipped to an address in Ontario.
International Orders
We will accept International orders from most countries. We can ship to you via Mail or UPS.
Duties and brokerage charges may be assessed by your country's customs service and the shipping company.
Order Processing Time
We make every effort to ship your order on time, however projected ship dates are not guaranteed.
Combining Orders
We are not able to combine multiple orders together for shipping.
If you
need to order additional items, you will need to enter a new order that
will be processed and shipped separately. Multiple orders cannot be
combined to qualify for our free shipping offer.
Expediting
To expedite an order, please send an email message to service@luxeonstar.com We will do our very best to respond to your expedition request within 2 business days.
Refused Shipments
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery, and who do not contact Luxeon Star LEDs to obtain proper return instructions may be assessed a fee to cover return shipping and restocking costs. These fees will be deducted from any credit due to the customer for returned items.
Order Cancellation
You may cancel any unshipped (non-custom) order without penalty. If your
order has already been shipped, you may return the order for a full
refund less any shipping charges and payment fees. Orders over $100.00
(USD) that have been shipped may subject to a re-stocking fee. Refund
payments are only provided when we have received the returned items. To
cancel an order please send an email message to service@luxeonstar.com.
Order Returns
You will find our returns policy and return shipping instruction here.
